KO

Effective Date: 14 December 2022
Last Updated: 3 November 2025
 

1. Introduction
 

This Privacy Policy explains how StudyFly Pty Ltd (“StudyFly,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website www.studyfly.com.au (the “Site”).
 

By using our Site, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described below. This Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

2. Contact Information
 

Privacy Officer
StudyFly Pty Ltd
Attn: Cedric Ko (Privacy Officer)
Email: info@studyfly.com.au
Address: Level 5, 383 George St, Sydney NSW 2000, Australia
 

If you have any questions or concerns about this Policy or your personal data, please contact us using the details above.
 

3. Personal Data We Collect

We only collect personal data necessary to operate our services and communicate with you. This includes:
 

Data You Provide Directly

When you perform certain actions on our Site, such as creating an account, completing a form, or contacting us, we may collect:

• First and last name

• Email address

• Phone number

This data is collected for communication and service delivery purposes.
 

Data Collected Automatically

When you visit our Site, certain information is automatically collected through cookies and analytics tools, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited, time spent, and referring websites

This information helps us analyse website performance and improve user experience.
 

4. How We Use Personal Data
 

We may use your personal data for the following purposes:

• To communicate with you regarding your inquiries or account

• To provide information about StudyFly services or events

• To improve the functionality and performance of our Site

• To comply with legal obligations

We will not use your personal information for any purpose other than those listed above without your consent.
 

5. Cookies
 

Our Site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and analyse website traffic.

You can choose to disable cookies through your browser settings. However, doing so may limit certain features or functionality of our Site.
 

6. Who We Share Personal Data With
 

Internal Access

We may share user data with authorised employees or contractors of StudyFly Pty Ltd who require access to fulfil their job responsibilities. All staff are bound by confidentiality agreements.
 

Third-Party Services

We may use third-party service providers, including:

• Wix (website hosting and security)

• Google Analytics (website performance monitoring)

• Email and CRM tools (for communication and marketing purposes)

These providers may store or process your data outside Australia, including in countries such as the United States or Israel. We take reasonable steps to ensure these third parties comply with privacy standards equivalent to the Australian Privacy Principles.
 

Other Disclosures

We will not sell or rent your data. However, we may disclose your personal information:

• If required by law or a court order;

• To protect our legal rights or prevent fraud;

• To a buyer or potential buyer in the event of a company sale or restructuring.

If you follow hyperlinks from our Site to external websites, please note that we are not responsible for their privacy practices.
 

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

In most cases, personal data is retained for up to 24 months unless you request deletion earlier. After this period, data is securely deleted or anonymised.
 

8. Data Security

We use industry-standard security measures, including SSL encryption, secure servers, and restricted staff access, to protect your personal information.

Despite our efforts, no system is completely secure. Therefore, we cannot guarantee absolute security of data transmitted online, but we take all reasonable precautions to protect it.
 

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years of age.
If we become aware that we have collected such data, we will promptly delete it.
Parents or guardians who believe their child has provided personal information may contact our Privacy Officer for removal.
 

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal data we hold about you;

• Request correction or deletion of your data;

• Withdraw your consent at any time;

• Lodge a complaint if you believe your privacy has been breached.

To exercise these rights, contact our Privacy Officer at privacy@studyfly.com.au.
 

11. International Transfers

Some of the third-party services we use (such as Wix and Google) may store or process your information outside Australia.
We ensure that these transfers comply with applicable privacy laws and that your data receives an equivalent level of protection.
 

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a revised effective date.
We encourage you to review this Policy periodically to stay informed of any updates.
 

13. Consent

By using our Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.